Tool Grinding Machine Services

Service and support after a major capital purchase is pivotal. When you buy a Star Cutter grinder, you get a team of engineers to help ensure that your machine operates optimally throughout its entire life cycle.

Field Support

Our service department consists of factory-trained technicians ready to help you with remote service or for dispatch should onsite help be needed. Our team of engineers and support staff are here to handle your questions, troubleshoot problems remotely, and help with preventative maintenance tasks. Get everything you need from a single source.

Diagnosis and repair of machine problems.
Troubleshooting of software problems and documentation for corrections.
Machinery inspection and recommendation schedule for maintenance repairs and replacement parts.
Recommendations for selecting cutting tools and reducing cycle times.
Providing training to operators for basic maintenance and operation.
Supply and installation of spare parts.

Spare Parts

We offer a wide selection of replacement parts for your machines, to ensure that you have the necessary components for repairs and maintenance. Whether you need repair parts, consumable parts, or larger purchases like coolant or OEM filtration systems, we are here to make sure the parts you buy integrate seamlessly into your Star and minimize the disruption to your production environment.

Our prepackaged, do-it-yourself kits are ideal for expanding capability and maintaining equipment. Complete with instructions, these kits come ready to be put to use by any maintenance or tool room operator.

Grinding Units Spare Parts

Maintenance and Repair

We offer both scheduled maintenance and emergency repair services to keep your machines running smoothly.

Field support

Our team of technicians is available to provide on-site support for installation, repair, and maintenance services at your location.

AR support services

Our cutting-edge augmented reality technology allows us to provide you with assistance and guidance for repair and maintenance tasks, using holograms and overlays to guide you through the process.

Remote service support via TeamViewer

Our team of experts is available to provide remote support for your machines, using tools such as TeamViewer to troubleshoot and resolve issues.

Warranty

Our machines come with a one-year warranty. At Star Cutter, we strive for worry-free operation of our tool and cutter grinders from day one. If a machine goes down under warranty, it is our priority to get the customer back up and running as soon as possible.

Extended machine warranty

To give you added peace of mind, we offer extended warranties on our machines to protect you beyond the original warranty period. Every extended warranty contract comes with a visit from a service tech for machine evaluation and courtesy alignment.

Preventative maintenance

Regular maintenance is crucial to the longevity and performance of your machines. We offer preventative maintenance services including inspections, alignments, and repairs to keep your machines in top condition.

Preventative maintenance contracts

To ensure that your machines receive the regular maintenance they need, we offer preventative maintenance contracts to make it easy for you to schedule and budget for these services.

Machine rebuilds

When your machine is in need of a complete overhaul, we offer machine rebuild services to replace worn or damaged parts and restore your machine to optimal performance.

Machine control upgrades

If you’re looking to improve the performance of your machine or add new features, we offer control system upgrades to bring your machine up to the latest standards.